Automation builds
From $3,500 AUDOne process, rebuilt to run without you. Monitoring and documentation included.
For Sydney business owners and operations teams
Work with our Melbourne-based team over video calls. We learn how your people and tools handle the work, build around the handovers that need attention and check the finished result together.
Who it is for
A local service team may need an enquiry to become a checked site visit. A professional-services firm may need a revised brief to reach the person preparing a proposal. If those handovers cross your CRM, calendar, Xero or shared documents, we start with one complete process and the people accountable for it.
What changes for you
Working from Sydney
We can inspect a shared record together, agree the expected output and work through an exception remotely. Your team provides the business rules. We make the implementation and handover explicit.
Our base is Melbourne. Your service area is defined by your business. Neither a city heading nor a software platform replaces those facts.
Bring one recent handover that caused friction. Show what arrived, where it was recorded and what the next person needed before acting. An example with a changed request is often more revealing than a perfectly complete form. We can work through it remotely with the process owner and someone who does the daily work.
Before a proposal, identify who can answer scope questions, who controls the relevant accounts and who will accept the output. If every decision waits for an unavailable owner, software will not remove that bottleneck. The process should give the right person a clear decision at the right point.
We document the boundary of the first build and its dependencies. If the work needs an on-site activity, equipment inspection or access that cannot be provided remotely, raise it during scoping. Any on-site work or travel would need to be agreed in the delivery scope.
Consider an original fictional Sydney service business preparing access coordination for two commercial sites. Enquiry SY-214 asks for a daytime visit. The returning contact later requests an evening appointment at a different site. The earlier contact match can remain useful, but the old access approval and time preference cannot be treated as approval of the revised work.
The proposed system compares the source request with the earlier brief, retains the customer link and creates a revision for the changed site and time. It checks the business's actual service-area and availability rules. Missing access instructions hold the delivery packet for an operations decision.
The useful output names the current site, requested window, source of the change and person who must confirm access. It prepares a response explaining the outstanding detail. It does not invent a calendar reservation or tell the customer the visit is booked before the authoritative scheduling system and your team confirm it.
| Record | Current state | Decision |
|---|---|---|
| SY-214 / original | Daytime visit at Site A | Superseded preference retained in history |
| SY-214 / revision 2 | Evening request at Site B | New service-area and capacity check |
| Access instruction | Site B contact missing | Operations owner requests confirmation |
| Delivery packet | Held with changed fields visible | No appointment promised |
Ask how the provider will understand your operating day. Which person joins discovery? How are decisions recorded? What time zone is used for a deadline? How will you receive progress and approve a change? Agree these details directly rather than inferring them from the provider's address.
Then ask who will operate the build after acceptance. A remote delivery model works best when records, responsibilities and instructions are explicit. You should be able to find the current scope, see why an item is held and contact the named owner without relying on a builder to remember the conversation.
Use a shared test packet for the handover. Have your own team follow the ordinary path and an exception, then explain the expected output in its own words. Record unresolved issues and the decision on each one before treating the process as accepted.
The Sydney coordination example uses independently authored fictional records. It is not client proof, a live workflow or a measured result.
What it costs
The fee follows the records, connected operations and acceptance work. Remote delivery does not create a separate advertised city rate. Agree any site-specific requirement before accepting the scope.
We put the build scope, fee and payback estimate in writing using your baseline. You own the accounts, workflows and documentation. Software, hosting and AI usage are separate operating costs.
One process, rebuilt to run without you. Monitoring and documentation included.
Several connected processes across two or more systems, where the data needs cleaning first.
Agents that read unstructured information, decide and write back, with human review and a full audit trail.
Priced on how much you run and what your business loses the day one of them stops.
When something breaks
If a changed request cannot be confirmed, the current delivery packet stays held and the operations owner receives the missing detail. A customer request is not treated as an accepted appointment.
We account for a failed run, an empty result and a run that never starts. Your written care scope names alert ownership, recovery responsibilities and change boundaries. Support commitments belong in that scope.
Care is month to month and can be cancelled without penalty. You keep the system and its documentation, with no lock-in.
See ongoing supportBefore you decide
No. We are based in Melbourne and work with Sydney businesses remotely. Workshop, access and any location-specific delivery needs are agreed during scoping.
Yes, where the required source and tool access are available. We use the service-area, capacity and approval rules you provide. Your coverage and booking rules decide what the system can confirm.
The important dependency is a named process owner with time to settle the rules. We agree decision points, communication and acceptance records in the scope. Geography alone does not establish a delivery timeline.
We check the exact operations, permissions and application plans first. The proposal names what can be connected and any missing capability. An app logo is not a guarantee that every operation is supported.
Our builds start at $3,500 AUD, typical projects are $3,500 to $12,000 AUD and complex AI agent systems are $12,000 to $25,000 AUD. Care is $750 to $2,500 AUD per month. Software and usage are separate. Your fee follows a written scope.
You own the accounts, workflows, documentation and exports. We provide a recorded walkthrough. Care is month to month and can be cancelled without penalty. There is no platform-account resale or lock-in.
A useful first conversation
Tell us what happens today, where work gets stuck and what it costs your team. We will work through whether automation makes sense.
Book a call